Absolute Balance respects your privacy and aims to collect only the information reasonably needed to respond to you and provide its services.
What we collect
When you use the enquiry form, we may collect your name, email address, phone number, preferred contact method, general support area and the message you choose to provide. Basic technical information may also be recorded for security and spam prevention, including a one-way hash of your IP address and limited browser information.
How information is used
Your information is used to respond to your enquiry, discuss suitable services, maintain appropriate business records, protect the website from misuse and meet legal obligations. It is not sold to advertisers.
Health information
The initial website form is not intended for detailed clinical records, urgent concerns or highly sensitive medical information. Share only what is necessary to begin a conversation. Any further information collected as part of a service should be handled under the separate processes explained during your service.
Storage and security
Reasonable technical and organisational safeguards are used to protect submitted information. No internet transmission or storage method can be guaranteed as completely secure. Payment details are processed through Stripe and are not stored by this website.
Third-party services
The website may link to Stripe, Facebook or other services. Those services have their own privacy practices, and their policies apply when you use them.
Access, correction and deletion
You may ask what personal information is held about you, request a correction or ask for information to be deleted where there is no legal or operational reason to retain it.
Retention
Enquiry information is kept only for as long as reasonably needed to respond, provide services, maintain records or meet legal requirements.
Contact
Privacy questions can be sent to Hello@absolutebalance.life.